shipping policy

SHIPPING

We ship once a week, usually on Monday or Tuesday.  Orders are normally shipped within one week of the order date.

Due to the shipping service we use, please allow 3-4 business days for your package to show up on tracking.  The packages are mailed from our location to a central shipping service where they are then entered into the tracking system.

If the item is shipped with tracking, once it is marked by the carrier as delivered we must consider it to be in the customer's possession.

If the item is lost while under tracking we must wait for the carrier to declare the item lost before any action can be taken. 

Item’s shipped without tracking are shipped at the customers risk and will not be refunded or replaced if lost in transit. Items lost in shipping will be replaced or refunded at FocusWorks discretion.